People Love You by Jeb Blount

Author:Jeb Blount
Language: eng
Format: epub
Publisher: John Wiley & Sons
Published: 2013-01-14T16:00:00+00:00

Remember and Use Names

Remembering and using names when you greet others and in conversations plays an important role in maintaining connections. The one word we respond to and long to hear above all others is our own name. When we are called by name, we feel valued and acknowledged. It sounds beautiful to us. When you remember and use the names of secretaries, security guards, influencers, and others in your customers’ accounts, you instantly win them to your cause.

Forget about the old excuse, “I’m terrible with names.” You cannot afford the luxury of this excuse. Failing to remember names or mispronouncing names diminishes your likability, breaks connections, and harms your reputation. Frankly, most people don’t remember names because remembering names requires work. It is easier to be lazy. Being terrible with names is a choice. Choose to develop a system to remember names. You’ll find thousands of worthwhile articles and videos with tips on how to remember names with just a quick search on Google. Taking time to read these articles and review the tips is worthwhile. You will find though, that the common threads running across all these resources are the following tips:

Commitment: Deciding and remaining committed to have the self-discipline to remember names. (This is not much different than making the commitment to listen.) Commitment is a choice only you can make.

Concentration: Paying attention when someone says his or her name. This means really listening to the name and how it is pronounced. In other words, you have to be there. If you miss the name, don’t let the moment pass without asking the person to tell it to you again.

Repetition: Repeating the name to yourself until you seal it into your memory.

Association: Associating the name with something else that is easier to remember. A place, company, sound, idea, visual cue, and so forth.

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